Terms of Service
Four Seasons Hotel Singapore (hereinafter referred to as the "Hotel") is subject to the terms of this agreement (this "Agreement"), and shall sell products listed on the "The Online Store" (hereinafter referred to as "Store") (hereinafter referred to as this “Service")). Those who use this Service (hereinafter referred to as "Customer") should read this Agreement carefully before using this Service, and use this Service after agreeing to its contents.
1. Scope of Agreement
This Agreement applies to the sale and purchase of products using this Service whereby the Hotel is the seller and the Customer is the buyer. Use of this Service is limited to customers who reside in Singapore. In the event if there is a separate terms and conditions described in the Store for specific products, the separate terms and conditions should prevail.
2. Method of Order
The offer to purchase products (hereinafter referred to as "Order"), is made by completion and transmission of the online order form (hereinafter referred to as "Order Form") separately designated by the Hotel.
3. Establishment of Agreement
The sale and purchase agreement between the Customer and the Hotel is established when the email with Order confirmation described under 4.2 below is received by the Customer.
4. Communications
1. Hotel will notify the Customer by sending a confirmation upon receipt of the Order from the Customer. The confirmation of receipt of the Order merely confirms that the Hotel received the Order, and does not constitute an establishment of a sale and purchase agreement.
2. After receipt of the Order is confirmed, an email indicating that confirmation of the Order is completed will be sent by Hotel to Customer upon confirmation of product availability and total amount (hereinafter referred to as “Completion of Order Confirmation”).
3. Customer may be contacted separately from the Hotel by telephone or email should it be found that the product may not be available as requested due to a shortage of inventory or that there is missing or inaccurate information on the Order Form submitted by the Customer.
4. When the product is ready for pick up at the Hotel, an email will be sent to inform the Customer.
5. Payment
Payment method is Credit Card only.
a. Customer may only use credit cards under Customer’s name.
b. Only one-time payment transaction is accepted.
c. Upon payment, Customer will need to fill out the credit card number, valid date, card issuer and cardholder name in the Order Form.
d. American Express, Visa, Mastercard, and JCB are accepted for payment of this Service.
e. Upon payment by credit card, please check with the terms and conditions of credit card use for each credit card issuer.
6. Self-Collection and Delivery
1. The number of days needed for pick up will depend on the availability of the product.
2. Delivery is subject to availability and additional charges will apply.
3. For orders paid, it may take approximately 3 to 5 business days from confirmation of the order prepare.
4. In the event if products require more time for preparation than usual due to circumstances such as product availability, the Customer will be notified in advance by phone or email. In such case, the Hotel cannot prepare the products within the period described in 6.2 above, and the Hotel shall not be liable for any result that may occur due to the delay.
7. Cancellation
For cancellation of orders, please contact us by using the inquiry form or contact Four Seasons Hotel Singapore at +65 6831 7250 or shop.fssingapore@shopify.fourseasons.com. Please indicate your order number for reference. Once confirmation of the product is sent from the Hotel by e-mail, cancellations or changes on order will not be accepted.
8. Handling of Personal Information
1. The Hotel collects and uses the following personal information in accordance with the privacy policy of the hotel (https://www.fourseasons.com/privacy/):
a. Personal information provided in the Order Form
b. Personal information used for this Service at the time of payment, etc.
2. The Hotel will use the collected personal information to provide this Service, provide contact for the sale of products, provide information from the Hotel (printed matter or by E-mail), and for other purposes described in the privacy policy of the Hotel.
9. Others
1. Actual products may differ from the products in the Store due to printing or display screen conditions and/or images are for illustration purposes.
2. This Agreement may be subject to change without prior notice to the Customer. For sales of products ordered prior to such change, the agreement prior to such change shall apply.
For further inquiry:
Four Seasons Hotel Singapore
190 Orchard Boulevard, Singapore 248646
Tel: +65 6831 7250
Email: shop.fssingapore@shopify.fourseasons.com
1. Scope of Agreement
This Agreement applies to the sale and purchase of products using this Service whereby the Hotel is the seller and the Customer is the buyer. Use of this Service is limited to customers who reside in Singapore. In the event if there is a separate terms and conditions described in the Store for specific products, the separate terms and conditions should prevail.
2. Method of Order
The offer to purchase products (hereinafter referred to as "Order"), is made by completion and transmission of the online order form (hereinafter referred to as "Order Form") separately designated by the Hotel.
3. Establishment of Agreement
The sale and purchase agreement between the Customer and the Hotel is established when the email with Order confirmation described under 4.2 below is received by the Customer.
4. Communications
1. Hotel will notify the Customer by sending a confirmation upon receipt of the Order from the Customer. The confirmation of receipt of the Order merely confirms that the Hotel received the Order, and does not constitute an establishment of a sale and purchase agreement.
2. After receipt of the Order is confirmed, an email indicating that confirmation of the Order is completed will be sent by Hotel to Customer upon confirmation of product availability and total amount (hereinafter referred to as “Completion of Order Confirmation”).
3. Customer may be contacted separately from the Hotel by telephone or email should it be found that the product may not be available as requested due to a shortage of inventory or that there is missing or inaccurate information on the Order Form submitted by the Customer.
4. When the product is ready for pick up at the Hotel, an email will be sent to inform the Customer.
5. Payment
Payment method is Credit Card only.
a. Customer may only use credit cards under Customer’s name.
b. Only one-time payment transaction is accepted.
c. Upon payment, Customer will need to fill out the credit card number, valid date, card issuer and cardholder name in the Order Form.
d. American Express, Visa, Mastercard, and JCB are accepted for payment of this Service.
e. Upon payment by credit card, please check with the terms and conditions of credit card use for each credit card issuer.
6. Self-Collection and Delivery
1. The number of days needed for pick up will depend on the availability of the product.
2. Delivery is subject to availability and additional charges will apply.
3. For orders paid, it may take approximately 3 to 5 business days from confirmation of the order prepare.
4. In the event if products require more time for preparation than usual due to circumstances such as product availability, the Customer will be notified in advance by phone or email. In such case, the Hotel cannot prepare the products within the period described in 6.2 above, and the Hotel shall not be liable for any result that may occur due to the delay.
7. Cancellation
For cancellation of orders, please contact us by using the inquiry form or contact Four Seasons Hotel Singapore at +65 6831 7250 or shop.fssingapore@shopify.fourseasons.com. Please indicate your order number for reference. Once confirmation of the product is sent from the Hotel by e-mail, cancellations or changes on order will not be accepted.
8. Handling of Personal Information
1. The Hotel collects and uses the following personal information in accordance with the privacy policy of the hotel (https://www.fourseasons.com/privacy/):
a. Personal information provided in the Order Form
b. Personal information used for this Service at the time of payment, etc.
2. The Hotel will use the collected personal information to provide this Service, provide contact for the sale of products, provide information from the Hotel (printed matter or by E-mail), and for other purposes described in the privacy policy of the Hotel.
9. Others
1. Actual products may differ from the products in the Store due to printing or display screen conditions and/or images are for illustration purposes.
2. This Agreement may be subject to change without prior notice to the Customer. For sales of products ordered prior to such change, the agreement prior to such change shall apply.
For further inquiry:
Four Seasons Hotel Singapore
190 Orchard Boulevard, Singapore 248646
Tel: +65 6831 7250
Email: shop.fssingapore@shopify.fourseasons.com